ABC of ICT: Exercise Workbook

Description

ABC stands for the Attitude, Behaviour and Culture within IT organisations.

ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organisation, or more importantly, your business!

With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behaviour or Culture issues.

The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognising and discussing ABC worst practices that need solving in YOUR organisation. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share exercises and case studies and where they can find a list of training and consulting companies that deliver ABC of ICT products and services.