ABC of ICT: An Introduction to the Attitude, Behavior & Culture of ICT

Description

This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.

CONTENTS:

Chapter 1. What is this book all about?
Chapter 2. Who is this book aimed at?
Chapter 3. An analysis
Chapter 4. What is ABC?
Chapter 5. The ABC issues in detail
Chapter 6. Building blocks to develop your own instrument