|
Service Strategy based on ITTIL V3: A Management Guide
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management
processes? What is the 'lifecycle' approach?
|
