ITIL V3: A Pocket Guide

Description

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

Key Features

Endorsed by APMG - the official accreditor of OGC

Key Content great for Foundation Exam preparation

Portable Reference Guide and contains all the fundamentals

The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach

ITIL V3 Lifecycle includes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.

CONTENTS:

Introduction
Introduction to the service lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
LifeCycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement