Frameworks for IT Management - A Pocket Guide (English Version)

Description

Frameworks for IT Management - A Pocket Guide' covers all the major frameworks and standards used by IT managers around the world.
It may be pocket-sized but this comprehensive title summarizes all the following:
Quality Management and
Business Process Management:
                                                                        TQM
                                                                        EFQM
                                                                        ISO 9000
                                                                        ISO/IEC 20000
                                                                        TOGAF
                                                                        TickIT
                                                                        ISO 19770
                                                                        ISO 15504
                                                                        ISO 27001

Quality Improvement CMMI
                                                                        Six Sigma
                                                                        eSCM-SP
                                                                        IT Balanced Scorecard

IT Governance AS 8015
                                                                        CobiT
                                                                        M_o_R

Information Management Generic Framework for Information Management
                                                                        ITIL
                                                                        BISL
                                                                        ISPL
                                                                        eTOM
                                                                        ASL

 Project Management MSP
                                                                        PRINCE2
                                                                        PMBoK
                                                                        IPMA Competence Baseline

Indispensable for the student and the experienced practitioner alike this title provides a key reference source not only on each framework but also its relevance to IT management.

CONTENTS:

1 Introduction to Frameworks
2 Inventory of relevant frameworks
3 How can frameworks be applied in IT Service Management
4 An 'umbrella framework' for Information Management
5 Description of the frameworks
6 TQM - Total Quality Management
7 EFQM - the European Foundation for Quality Management Excellence Model
8 ISO 9000 - Quality Management Systems
9 ISO/IEC 20000 - ITSM standard
10 TOGAF - The Open Group Architecture Framework
11 TickIT - Quality management for IT
12 ISO/IEC 197770 Software Asset Management
13 iso/IEC 15504 - SPICE
14 ISO/IEC 27001 - Information Security Management Systems
15 CMMI
16 Six Sigma
17 eSCM-SP v2: eSourcing Capability Model for Service Providers, version 2
18 IT Balanced Scorecard - the management system for strategic performance and results
19 AS 8015-2005 - Australian Standard for Corporate Governance of IT
20 COBIT
21 M_O_R - Management of Risk
22 Generic Framework for Information Management
23 ITIL version 3
24 BiSL - the Business Information Services Library
25 ISPL - the Information Services Procurement Library
26 eTOM - the enhanced Telecom Operations Map
27 ASL - the Application Services Library
28 MSP - Managing Successful Programmes
29 PRINCE2 PRojects IN Controlled Environments
30 PMBok - the Project Management Body of Knowledge
31 IPMA Competence Baseline
32 Company specific standards