Foundations of ITIL V3

Description

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.

The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

CONTENTS:

PART 1: THE ITIL SERVICE LIFECYCLE

Lifecycle phase: Service strategy

Lifecycle phase: Service design

Lifecycle phase: Service transition

Lifecycle phase: Service operation

Lifecycle phase: Continual service improvement

PART 2: FUNCTIONS AND PROCESSES

Introduction to Functions and Processes

Functions and Processes in Service Strategy

Functions and Processes in Service Design

Functions and Processes in Service Transition

Functions and Processes in Service Operation

Functions and Processes in Continual Service Improvement