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Release and Control for Service Management, Based on ITIL
This publication, 'Release & Control for IT Service Management: Based on ITIL', is the first publication of a new series of practitioner guides published by itSMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management, and Change Management, and supports the cluster training
Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL, the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
Hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples, and how-to's that can help practitioners perform their tasks; and
Exercises, learning hints, and exam questions that make it into a valuable study aid for those preparing for the Practitioner Certificate in IT Service Management: Release & Control.
The publication is written by a team of experts from leading training organisations throughout the world and contains a wealth of practical knowledge. It aims to help the reader to use Best Practices in their role in the highly related fields of Configuration Management, Release Management, and Change Management. The chapters are structured around the main competency areas of the practitioner: Manage, Organize, Optimize, so the reader can easily relate reading material and tasks.
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