Frameworks for IT Management

Description

Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies – making it difficult to see the wood for the trees. In addition many IT service providers believe they can’t be taken seriously if they don’t also have a proprietary framework to offer – which makes it even more difficult to find your way through the framework forest.

This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics. A consistent approach to each chapter allows easy comparision between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.

This first edition of the itSMF Frameworks for IT Management guide contains descriptions of (in alphabetical order) AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL®, ITS-CMM, PMBoK, PRINCE2®, M_o_R®, MSP, Six Sigma, TickIT, and TQM.

Frameworks for IT Management is a reliable and consistent reference guide, whether it is used as a first introduction to frameworks you haven’t seen before, or as a quick reference guide to the core information on the frameworks you already know. In all cases the guide should provide a valuable information source for modern IT managers. We hope it will support you in meeting the high demands of modern IT service management.


Contents:

TQM - Totaly quality management
ISO 9000 - Quality management systems
TickIT - Software quality management
ISO 27001 - Information security Management Systems
ISO/IEC 20000 - ITSM standard
IT service CMM - the IT service capability maturity model
Six Sigama
eSCM-SP: eSourcing capabilty model for servive providers, version 2
IT balanced scorecard
AS 8015-2005 - Australian standard for corporate governance of IT
CobiT - control objectives for information & related technology
Management of risk
Generic framework for information management
BiSL - Business information services librarry
ISPL - The Information Services Procurement library
ITIL - The IT infrastructure library
eTOM - the enhanced Telecom operations map
ASL - Application services library
MSP - managing successful programmes
Prince 2 - Projects in controlled environments
PMBoK - The Project Management Body of Knowledge
ICB - IPMA competence baseline