IT Service CMM: A Pocket Guide

Description

This pocket guide summarises the IT Service Capability Maturity Model (IT Service CMM), a model designed to improve the processes of IT service providers. It gives a concise introduction to the model, setting out its history and contents, key process areas and practices based on five levels of maturity, how it can be applied to improve organisational performance and the background to the specification.


Contents:

Introduction Overview of the IT service CMM Key process areas Using the IT service CMM Additional information