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IT Service Management from Hell based on Not ITIL. Version 3 The Upgrade Edition
This publication takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. Illustrated with original cartoons it is an upgrade to the 2003 edition of 'IT Service Management From Hell: A Guide to Worst Practices'.
Dedictaion: The very first Not-ITIL (version 3) rip-off
Acknowledgements
Contents
In
Memoriam
Foreword
The Cast of Characters
Introduction
1 If you want to get anywhere don't start from here . . .
2 Get on with it . . . . What about Upgrading Best Practice?
3 The Development Stage
4 Drafting the Upgrade
5 Realease of Draft for Review
6 Final V3 Release and Publication
7 Preparing the V3 Release for Market
Annexes - a.k.a. the redundant bits
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