Enterprise Content Management: A Business and Technical Guide

Description

Enterprise Content Management (ECM) is the management of information across an enterprise. The aim is to capture, preserve and deliver information as content or a knowledge asset in a consistent, natural and re-usable way. ECM tools and strategies enable the capture, management, storage and delivery of an organisation's information, wherever that information exists. Organizations who understand the value of their information, maintain verifiable sources, collaborate over creative business propositions and protect their knowledge will continue to succeed. The book is essential reading for any executive contemplating or managing their information strategies and any enterprise architect involved in managing the delivery of an ECM solution.

The best companies have a strategy for the collation, storage, search and exploitation of all their information. This book outlines the business drivers behind such strategies and the information systems approaches needed to implement them.

CONTENTS:

PART 1: ECM BUSINESS GUIDE INTRODUCTION Definition of ECM A short history of ECM The future of ECM Summary 1 CONTENT LIFECYCLE ECM acquisition ECM storage ECM delivery The history of information consumption Case study: WikiLeaks Measuring and valuing content Summary 2 ORGANISATIONS Relevance and retention of information Timing and throughput of information Contribution and responsibility for information Ubiquity of information Analysis and meaning of information Summary 3 CONTENT MATURITY MODEL The five stages of the content maturity model Dimensions of the content maturity model Stages of the content maturity model Summary COMPLIANCE AND GOVERNANCE Corporate governance Compliance Records management Summary 5 DEVELOPING A BUSINESS CASE Structure of the business case Reasons for adopting ECM Options for managing change Tangible and intangible ECM benefits Developing a road map Realising ECM benefits Summary PART 2: ECM TECHNICAL GUIDE 6 ARCHITECTURE AND TECHNOLOGY Stakeholder challenges An ECM technology review Architectures Service oriented architecture ECM service components Case study: finance industry Summary 7 STORAGE Business alignment Increasing capacity Managing tiers of storage Valuing data Storage medium Storage technologies Storage repositories Summary 8 MANAGING CHANGE Representations to concepts The creation of ideas Changing roles Managing cultural change Summary 9 TRANSFORMATION Organisations' content and exchange frameworks Create a content and information strategy Transformation planning avoids organisational stress Bringing dimensions into alignment Transitioning through stages Summary 10 COMPL IANCE AND GOVERNANCE FRAMEWORK Trust and privacy policies Destruction policies Enterprise and universal availability Security Data governance Records management Summary 11 BUSINESS AND PROGRAMME DELIVERY Building the business case Programme and project management Breaking implementation into manageable steps Delivery challenges Classification process Summary 12 FUTURE TRENDS Collaborative technologies Semantic structures Attribute acquisition Business intelligence Cloud computing and SaaS BIBLIOGRAPHY Books Articles Internet References Official publications INDEX