Service Offerings and Agreements: A Guide for Exam Candidates

Description

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An Intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL texts. The audience is: Intermediate Certificate candidates and people within organisations of any size who are tasked with any aspect of Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management.

Practical guidance on efficiency savings through better process management is always welcome. In the crucial area of service offerings and agreements in ITSM it is invaluable. A really worthwhile contribution to the knowledge base.