World Class IT Service Delivery

Description

Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This work presents a distillation of the best practices in IT service delivery. It also explores the existing and developing global IT standards, and IT performance aspirations.

Chapter 1: Defining World Class

Chapter 2: Service Delivery

Chapter 3: Developing The Services Value Proposition

Chapter 4: Quality Management

Chapter 5: Developing The Business Proposition

Chapter 6: Redefining Th Role Of The User

Chapter 7: Governing Sevice Delivery

Chapter 8: The End Result