Invisible Architecture: The Benifits of Aligning People, Processes & Technology

Description

The biggest problems faced by those responsible for designing and managing computer systems are often not technical - they are 'socio-technical.' Invisible Architecture identifies strategies for designing software around the cognitive, social, cultural, political, economic, organizational and business processes affecting companies. The book provides an introduction to the design and management of 'socio-technical systems' using examples of portals, supply chains, ebusiness and elearning systems.


Contents:

1

The problem with socio-technical systems 2

Aligning social and technical systems to create value 3

Aligning knowledge and objectives in enterprise systems 4

Cross-cultural architecture in the automotive supply chain 5

Strategies for creating value in socio-technical systems 6

The architecture of human information processing systems 7

Implications for designers and managers of socio-technical systems Appendix: Glossary of theoretical terms Further reading Index