Workflow Modeling: Tools for Process Improvement and Applications Development, 2nd Edition

Description

This extensively revised second edition of the acclaimed and best-selling book, Workflow Modeling serves as a complete guide to discovering, scoping, assessing, modeling, and redesigning business processes. Taking into account the feedback from clients, workshop students, business professionals and other readers of the first edition, the authors have created this thoroughly updated and expanded resource, offering you clear, current, and concise guidance on creating highly effective workflow systems for your organisation.

Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place.

CONTENTS:

Part I - Background, Principles, Overview: Business Processes - More Important Than Ever. A Brief History - How the Enterprise Came to Be Process-Oriented. Business Processes - What Are They, Anyway? The Approach in a Nutshell.

Part II - Phase 1: Establish Process Context, Scope, and Goals: Discover Business Processes. Establish Process Scope and Contents. Conduct Initial As-Is Process Assessment.

Part III - Phase 2: Understand the As-Is Process: Process Work Models - The Essentials. Process Workflow Models - Managing Progressive Detail. Process Workflow Models - The Finer Points. Develop Initial As-Is Process Workflow Model.

Part IV - Phase 3: Design the To-Be Process: Conduct Final As-Is Process Assessment. Determine To-Be Process Characteristics and Workflow.

Part V - Related Requirements Definition Techniques: Business Oriented Data Modeling. Requirement Modeling with Use Cases and Services. Appendix Case Study Illustrating Products from a Process Redesign Project.