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Service Assurance for Voice Over WiFi & & 3G Networks
Due to key developments in the telecommunications industry, such as Voice over WiFi and 3G network integration, together with increasingly aggressive competition and rapid technology changes, service providers are faced with the challenge of developing a new, service-centric management model that provides for the creation of new services and assures
superior service quality. This unique resource offers a practical view of the service model concept and discusses the management issues that professionals need to understand in order to implement an effective management solution for operating in today's competitive environment. Professionals learn how to drastically improve the service quality of important advanced and emerging mobile services and design a large-scale operations system for supporting next generation wireless applications.
Contents:
Table of Contents
Service Assurance Introduction - The New Trend of Wireless Service Assurance Management. The Definition of a Service Driven Infrastructure. Scope of the Book.
Integrated End-to-End SLA in Service Provider's Value Chains - What Is an SLA. The Value Chain of Wireless Application Services. End-to-End Service Management. Service Design and Negotiations. Service Implementation and Execution. Roaming Agreement and Its Applications.
Mobile Radio Network Technologies and Services Framework - Mobile Service Framework and Architecture. Mobile Radio Technologies. Service Domains and Access Points. Mobile Service Category. Service and Technology Convergence.
OSS Base Platform Functionalities and Technologies - Integrated OSS Architecture. OSS Life Cycles. Element Management and Mediation. Network Management Support Systems. Service Management Systems. OSS General Flows.
Service Modeling Fundamentals - Driving Force. Service Model in a Nutshell. Service Model Design Consideration. Research in Service Model Methodologies. Service Modeling Details. Computational Tools for Statistical Analysis. Application of Service Model to Service Assurance.
Voice over WLAN and Integrated WLAN-3G Networks - VoWLAN and Integrated WLAN/3G Services. Overall View of VoIP Technologies. Network Architectures. VoIP SIP Call Flows. Roaming and Mobility. Networking Issues.
Service Model of Voice over Integrated WiFi and 3G Networks - Approach. Voice over WiFi/3G Service Model. General Voice Performance Metrics and Management. WiFi Performance Issues. Use of KPI/KQI in Service Model.
VoWiFi Service Operations - Flow-Through Operation. Service Planning and Definition. Capacity and Traffic Planning. Fulfillment's Assurance Perspective. Metrics Monitoring and Trouble Management. Customer Care and Relationship Management. Billing and Revenue Assurance. Refine Operational Strategy and Service Policy
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