SAP Solution Manager 3rd Edition (H3224)

Description

* Provides a complete overview of the solution for the management of business applications
* Explains the processes and functions in release 7.1 clearly
* Shows all tools in day-to-day use

What's new in SAP Solution Manager 7.1? In this book, you'll find much more than the answer to this question. Discover all of the platform's functions and learn how to support and improve the planning, operation, and optimization of your solution with SAP Solution Manager. Comprehensive and up to date, this definitive book leaves no questions unanswered!

All Concepts Explained Concisely
Whether it's the new Monitoring and Alerting Infrastructure, Custom Code Management, or
Change Impact Analysis that you are interested in, you can take a look under the hood of SAP Solution Manager and understand its concepts.

Every Phase, Every Process
Find out how SAP Solution Manager supports you in all project phases - from the creation of the Business Blueprint, to the continuous optimization of your solution.

Tools in Action
Find comprehensive descriptions and screenshots that show the essential functional areas of SAP Solution Manager in use.

Customer Cases
Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager.

New in This Edition
Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management Database, and much more. This completely revised edition brings you right up to date.

CONTENTS:

... Foreword from the Chief Operating Officer of SAP AG ... 19
... Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support ... 21
... Introduction ... 23
1 ... Concept of SAP Solution Manager 7.1 ... 29
1.1 ... Effective Implementation of Changes - Projects in SAP Solution Manager ... 30
1.2 ... Efficient Operation - Solutions in SAP Solution Manager ... 31
1.3 ... Processes in SAP Solution Manager ... 32
1.4 ... From SAP-Centered to Solution-Wide Use ... 35
1.4.1 ... Simple Usage for the Overall Customer Solution ... 35
1.4.2 ... Openness: Integration of Partner Products ... 37
1.4.3 ... Openness: SAP Solution Manager for Non-SAP Software ... 38
1.5 ... Improved User-Friendliness ... 44
1.5.1 ... Maintaining an Overview with Management Dashboards ... 44
1.5.2 ... End-to-End Monitoring and Alerting ... 47
1.5.3 ... SAP CRM User Interface Web Client UI and Work Center Increase User-Friendliness ... 47
1.6 ... Extension of Usage Rights Brings Cost Advantages ... 50
2 ... Application Lifecycle Management (ALM) ... 55
2.1 ... Phases and Topic Blocks ... 55
2.2 ... Implementation of Changes Using Releases (Major Release) ... 60
2.2.1 ... Requirements Phase ... 61
2.2.2 ... Design Phase ... 63
2.2.3 ... Build Phase ... 65
2.2.4 ... Test Phase ... 66
2.2.5 ... Deploy Phase ... 71
2.3 ... Implementation of Requirements through Maintenance (Minor Release) ... 72
3 ... Effective and Efficient Operation ... 75
3.1 ... Operations Control Center ... 76
3.2 ... Proactive Monitoring and Working with the Alert Inbox ... 78
3.3 ... Technical Administration ... 82
3.4 ... Business Process Operations for the Example of Monitoring the Day-End Closing ... 83
3.5 ... Business Process Operations for the Example of Automatic Business Exception Management ... 86
3.6 ... Technical Operations for the Example of Analysis of Complex Technical Problems ... 87
4 ... Solution Documentation in SAP Solution Manager ... 91
4.1 ... Technical Landscape Documentation ... 93
4.1.1 ... Landscape Data, Tools for Administration, and Processes to Use ... 95
4.1.2 ... Handling Landscape Data ... 99
4.1.3 ... Topology of the Tools for Managing Landscape Data ... 112
4.2 ... Solution Documentation Assistant ... 113
4.2.1 ... Documentation of the System Landscape ... 114
4.2.2 ... Automatically Assigning the Results of the Analysis to a Business Process Structure ... 114
4.2.3 ... Updating Analysis Results in a Project or Transferring Results to a Solution ... 121
4.3 ... Reverse Business Process Documentation ... 122
4.4 ... Initial Setup of a Business Blueprint Structure with the Excel Upload Interface ... 124
4.5 ... Documentation of the Solution ... 125
4.6 ... SAP Solution Manager at Sanofi-Aventis Deutschland GmbH ... 131
5 ... Implementing Solutions ... 137
5.1 ... Accelerated and Process-Oriented Implementation by Means of SAP Standard Content ... 138
5.1.1 ... Structure ... 138
5.1.2 ... Contents ... 140
5.1.3 ... Product Dependency ... 142
5.1.4 ... Outlook ... 142
5.2 ... ASAP Implementation Method ... 143
5.2.1 ... Scope and Usage ... 143
5.2.2 ... Roadmap Phases ... 144
5.2.3 ... Structure of the ASAP Method ... 145
5.2.4 ... Business Add-Ons for the ASAP Method ... 146
5.2.5 ... Working with the Run SAP and ASAP Implementation Roadmaps ... 146
5.3 ... Project Administration as the Cornerstone of Project Preparation ... 149
5.3.1 ... Project Administration ... 150
5.3.2 ... Creating an Implementation Project ... 150
5.3.3 ... Defining the Project Scope and the Procedure ... 151
5.3.4 ... Managing Project Team Members ... 152
5.3.5 ... Defining the System Landscape ... 153
5.3.6 ... Defining the Project-Specific Milestones ... 154
5.3.7 ... Storing Organizational Units ... 154
5.3.8 ... Defining Project Standards ... 155
5.4 ... Business Blueprint - Conceptual Design for Your Solution ... 157
5.4.1 ... Structure of the Business Blueprint ... 157
5.4.2 ... Documenting the Conceptual Design ... 162
5.4.3 ... Defining Persons Responsible ... 164
5.4.4 ... Completing the Business Blueprint ... 164
5.5 ... Solution Configuration ... 166
5.5.1 ... Prerequisites for Configuration ... 166
5.5.2 ... Basic Principles of the Configuration ... 167
5.5.3 ... Implementing Customer Developments ... 170
5.5.4 ... Working with Service Messages ... 171
5.6 ... Test Management ... 172
5.7 ... E-Learning Management - Efficient Knowledge Transfer During Projects ... 173
5.7.1 ... Creating Learning Materials ... 173
5.7.2 ... SAP Productivity Pak by ANCILE Adapter for SAP Solution Manager ... 174
5.7.3 ... Organizing and Distributing Training Content ... 175
5.8 ... Reporting for Your Implementation Project ... 178
5.8.1 ... Reporting Roadmap ... 178
5.8.2 ... Reporting - Business Blueprint ... 178
5.8.3 ... Reporting - Configuration ... 181
5.8.4 ... Reporting - Training Materials ... 184
5.8.5 ... Reporting - Test ... 185
5.8.6 ... Reporting - System Landscape ... 185
5.8.7 ... Reporting - History ... 186
5.9 ... SAP Solution Manager at the HARTMANN GROUP ... 186
6 ... Template Management ... 193
6.1 ... Application Areas for Templates ... 193
6.1.1 ... The Company-Wide Process Library ... 194
6.1.2 ... Global Rollout ... 194
6.2 ... Template Management in Detail ... 196
6.2.1 ... Template Management in the Context of Application Lifecycle Management ... 197
6.2.2 ... Methodical Support from the Global ASAP Template Roadmap ... 199
6.2.3 ... Creating Templates ... 200
6.2.4 ... Business Blueprint Definition and Configuration Structure ... 201
6.2.5 ... Releasing and Implementing Templates ... 202
6.2.6 ... Tips and Tricks for Working with Templates ... 203
6.3 ... Template Management and Lifecycle ... 206
6.3.1 ... Comparing and Adjusting Changes ... 206
6.3.2 ... Copying Template Changes (Rollout) ... 210
6.3.3 ... Feeding Local Changes Back into the Template (Roll-In) ... 211
6.4 ... Template Management at Procter & Gamble ... 212
7 ... Test Management ... 219
7.1 ... Procedure from Test Planning to Test Execution ... 220
7.2 ... Options for Test Tools ... 222
7.2.1 ... Test Option 1 ... 222
7.2.2 ... Test Option 2 ... 223
7.2.3 ... Test Option 3 ... 223
7.2.4 ... Supplementary Products ... 224
7.3 ... Business Process Change Analyzer ... 224
7.3.1 ... Use Case 1: Customizing Changes ... 224
7.3.2 ... Use Case 2: Changing Custom Code ... 226
7.3.3 ... Use Case 3: Enhancement Package - Business Function Analysis ... 227
7.3.4 ... Use Case 4: Optimization of the Test Scope for SAP Support Packages or SAP Enhancement Packages ... 228
7.3.5 ... Preparations ... 232
7.3.6 ... Customer Benefits ... 237
7.4 ... Test Option 1 ... 237
7.4.1 ... Overview of Test Functions and Tools for Test Option 1 ... 238
7.4.2 ... Test Management Work Center ... 240
7.4.3 ... Manual Testing ... 242
7.4.4 ... Test Automation ... 246
7.4.5 ... Test Reporting ... 251
7.5 ... Test Option 2 - Testing with the SAP Quality Center by HP ... 253
7.5.1 ... Overview of Test Functions and Tools for Test Option 2 ... 254
7.5.2 ... Transfer to the Business Blueprint ... 257
7.5.3 ... Creating Test Plans ... 258
7.5.4 ... Generating Test Cases Using SAP Test Acceleration and Optimization ... 259
7.5.5 ... Executing Test Cases Using SAP Test Acceleration and Optimization and the SAP Quality Center ... 260
7.5.6 ... Exchanging Error Messages Between the SAP Quality Center by HP and SAP Solution Manager ... 263
7.5.7 ... Reporting in SAP Solution Manager and the SAP Quality Center by HP ... 264
7.5.8 ... Maintenance of Test Cases Using SAP Test Acceleration and Optimization ... 265
7.6 ... Test Option 3 - Integration Using IBM Rational Tools ... 267
7.6.1 ... An Automated, Integrated, and Standardized Approach ... 267
7.6.2 ... Creating Business Blueprints and Requirements Management ... 268
7.6.3 ... Change Impact Analysis ... 268
7.6.4 ... Test Planning ... 269
7.6.5 ... Testing ... 269
7.6.6 ... Customer Benefits ... 270
7.7 ... SAP Solution Manager at Colgate-Palmolive ... 271
8 ... Change Control Management ... 279
8.1 ... Quality Gate Management ... 280
8.1.1 ... Change Management Work Center ... 281
8.1.2 ... Central Transport Management with Quality Gate Management ... 287
8.1.3 ... SAP Best Practices in the Transport Area ... 290
8.2 ... Change Request Management ... 291
8.2.1 ... Change Request Management in Detail ... 293
8.2.2 ... Architecture ... 298
8.2.3 ... Project Cycle and Maintenance Cycle ... 299
8.2.4 ... Request for Change ... 303
8.2.5 ... Change Types in Change Request Management in Detail ... 307
8.2.6 ... Change Management Using Change Request Management ... 312
8.2.7 ... Central Change Control ... 315
8.2.8 ... Transparency of Change Processes ... 320
8.2.9 ... Integration of Change Request Management with Other Application Lifecycle Management Functions ... 323
8.3 ... Transport Management ... 327
8.3.1 ... SAP Change and Transport System (CTS) ... 327
8.3.2 ... Synchronizing Development Systems ... 338
8.3.3 ... SAP Transport Execution Analysis Service ... 340
8.4 ... Change Diagnosis ... 342
8.4.1 ... Tracing Changes ... 343
8.4.2 ... Change Reporting ... 343
8.4.3 ... End-to-End Change Analysis ... 344
8.4.4 ... Configuration Validation ... 346
8.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 350
9 ... Application Incident Management ... 359
9.1 ... Incident and Problem Management ... 359
9.1.1 ... IT Service Management According to ITIL ... 360
9.1.2 ... SAP IT Service Management (SAP ITSM) ... 362
9.1.3 ... Integration Concept ... 363
9.1.4 ... Application Scenarios ... 365
9.1.5 ... The Central Incident and Problem Management Process ... 374
9.1.6 ... Master Data ... 381
9.1.7 ... Best Practice Functions ... 384
9.2 ... Incident Management with Help Desk Systems from Other Providers ... 389
9.3 ... Incident Management for IT Service Providers ... 391
9.4 ... Incident Management for Software Partners ... 398
9.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 402
9.6 ... SAP Solution Manager at itelligence AG ... 410
10 ... Technical Operations ... 417
10.1 ... Technical Monitoring ... 421
10.1.1 ... Alert Inbox ... 422
10.1.2 ... System Monitoring ... 427
10.1.3 ... Connection Monitoring ... 429
10.2 ... Central Monitoring of SAP NetWeaver Process Integration ... 431
10.2.1 ... Starting and Navigation ... 434
10.2.2 ... Overview Monitor ... 434
10.2.3 ... Component Monitor ... 437
10.2.4 ... Channel Monitor ... 438
10.2.5 ... Message Monitor ... 438
10.2.6 ... Central Content-Based Message Search ... 443
10.2.7 ... Connecting to the Alert Infrastructure ... 445
10.2.8 ... Connection to the Service Desk ... 446
10.3 ... End User Experience Monitoring ... 446
10.4 ... End-to-End Root Cause Analysis ... 453
10.4.1 ... Procedure for Root Cause Analysis ... 454
10.4.2 ... Architecture ... 456
10.4.3 ... Tools in the Root Cause Analysis Work Center ... 458
10.4.4 ... Root Cause Analysis in Detail ... 460
10.4.5 ... Quality Assurance with the Root Cause Analysis Tools ... 469
10.5 ... Technical Administration ... 471
10.5.1 ... Work Mode Management ... 472
10.5.2 ... IT Calendar ... 480
10.5.3 ... Managing Notifications ... 481
10.5.4 ... Central System Administration (CSA) ... 482
10.6 ... Technical Analysis ... 492
10.6.1 ... Technical Evaluations ... 492
10.6.2 ... Management Evaluations ... 506
10.7 ... Data Volume Management (DVM) ... 509
10.7.1 ... Position Determination ... 510
10.7.2 ... Analyzing the Data Distribution ... 511
10.7.3 ... Prioritizing Objects ... 516
10.7.4 ... Prioritizing by Memory Consumption ... 517
10.7.5 ... Prioritizing by Age Structure of the Data ... 518
10.7.6 ... Prioritizing by Frequency of Use ... 519
10.7.7 ... Evaluating the Data ... 521
10.7.8 ... Discussions with the Departments ... 524
10.7.9 ... Project Reporting ... 526
11 ... Business Process Operations ... 529
11.1 ... Business Processes and Interface Monitoring ... 530
11.1.1 ... Tools that Support the Operation of Business Processes ... 530
11.1.2 ... Business Process Monitoring in SAP Solution Manager ... 532
11.1.3 ... Handling Business Process Monitoring in SAP Solution Manager ... 534
11.1.4 ... Using Business Process Analytics to Improve Business Processes ... 537
11.2 ... Job Scheduling Management ... 539
11.2.1 ... The Challenges of Job Scheduling Management ... 541
11.2.2 ... Case Study: A Job Scheduling Management Process as Conceived in the SAP Standard System ... 543
11.2.3 ... Automatically Redirecting a User from the Backend System to the SAP Solution Manager Application Form ... 550
11.2.4 ... Job Scheduling Management Health Check ... 551
11.3 ... Data Consistency Management ... 553
11.3.1 ... Introducing Data Consistency Management ... 553
11.3.2 ... Overview of the Tools for Data Consistency Management ... 555
11.4 ... Business Process Performance ... 561
11.4.1 ... Business Process Performance Optimization ... 561
11.4.2 ... Performance Optimization with SAP Self-Services ... 566
11.5 ... SAP Solution Manager at Bayer MaterialScience ... 570
12 ... Maintaining an SAP Solution Landscape ... 575
12.1 ... The Maintenance Optimizer ... 576
12.1.1 ... The Maintenance Optimizer in Detail ... 578
12.1.2 ... Maintenance Optimizer for SAP ERP ... 583
12.1.3 ... Supporting Complex Landscapes ... 585
12.1.4 ... Country Legal Changes Packages for SAP ERP HCM - Integrating Solutions and HR Support Packages in the Maintenance Transaction ... 586
12.1.5 ... Authorizations and Reports in the Maintenance Optimizer ... 586
12.1.6 ... Maintenance Certificate and License Management ... 587
12.2 ... System Recommendations ... 589
12.2.1 ... Receiving Recommendations for your Systems ... 590
12.2.2 ... Integration with Other Tools in SAP Solution Manager ... 591
12.2.3 ... Setting Up the System Recommendations Function ... 591
12.2.4 ... Summary ... 592
13 ... Support for Upgrade Projects ... 593
13.1 ... Upgrade Dependency Analyzer ... 594
13.1.1 ... Possible Dependency Statements ... 596
13.1.2 ... Distinctions Among the UDA, the Maintenance Optimizer, and the Scenario and Component Lists (PCL/SCL) ... 599
13.1.3 ... Data Quality and Legal Disclaimer ... 600
13.1.4 ... Examples of Using the UDA ... 600
13.2 ... Project Planning and Project Management Using the Upgrade Roadmap ... 607
13.3 ... Custom Development Management Cockpit ... 609
13.4 ... Maintenance Optimizer ... 609
13.5 ... Test Management ... 610
13.6 ... User Training ... 610
13.7 ... SAP Upgrade Assessment ... 611
13.8 ... SAP GoingLive Functional Upgrade Check ... 611
13.9 ... Near Zero Downtime Method ... 612
14 ... SAP Landscape Transformation ... 613
14.1 ... The Greenfield Approach ... 616
14.2 ... SAP's Approach to SAP Transformations ... 617
14.3 ... Phases of Executing a Transformation Project ... 618
14.3.1 ... Identification of the Transformation Approach ... 619
14.3.2 ... Analysis of the System Landscape and Planning of the Project ... 619
14.3.3 ... Evaluating and Preparing a Transformation Project ... 619
14.3.4 ... Realizing a Transformation Project ... 619
14.3.5 ... Typical Approach for Executing a Client Transfer ... 620
14.4 ... Transformation Scenarios ... 621
14.4.1 ... Transformation Solutions for Sales, Purchasing, and Restructuring Initiatives ... 621
14.4.2 ... Standardization and Transformation of Data ... 626
14.4.3 ... Consolidation of Systems and Reduction of IT Costs ... 631
14.5 ... Using SAP Landscape Transformation ... 633
14.5.1 ... Working with SAP Landscape Transformation ... 634
14.5.2 ... Structure of the Work Center of SAP LT Software ... 635
14.5.3 ... Creating Projects ... 638
14.5.4 ... Combining Transformation Solutions ... 639
14.5.5 ... Executing Projects ... 640
14.5.6 ... Executing Analyses ... 641
14.5.7 ... Executing Transformation Applications ... 642
14.5.8 ... Important Notes and Recommendations Regarding the Technical Execution ... 643
14.5.9 ... Troubleshooting and Support ... 643
14.6 ... Additional Services for SAP Landscape Transformation ... 644
14.7 ... SAP Solution Manager at SKW Stahl-Metallurgie Holding AG ... 648
15 ... Custom Code Management: Efficient Management of Custom Code ... 653
15.1 ... Introduction to Custom Code Management ... 653
15.1.1 ... The City Model ... 654
15.1.2 ... The Custom Code Management Process ... 656
15.2 ... Custom Code Lifecycle Management - Managing Custom Code ... 658
15.2.1 ... Process and Architecture ... 659
15.2.2 ... The CCLM Application in Detail ... 662
15.2.3 ... Settings ... 664
15.2.4 ... Library Definition ... 666
15.2.5 ... Objects in the Library ... 667
15.2.6 ... Reporting ... 668
15.3 ... Custom Code Development Management Cockpit ... 670
15.4 ... Analyses for Custom Code ... 679
15.4.1 ... Distinguishing SAP Original Objects from Clones ... 680
15.4.2 ... Identifying the Usage Area of Clones ... 682
15.4.3 ... Monitoring and Evaluating Modifications ... 683
15.4.4 ... Distinguishing Versions of Your Program ... 684
15.4.5 ... Time for Improvement ... 686
15.5 ... Custom Code Lifecycle Management at Procter & Gamble ... 686
... Appendices ... 691
A ... The Authors ... 691
B ... The Authors of Customer Experiences ... 711
... Index ... 717