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SAP IT Service & Application Management
Preface ... 7
1. ITIL ... 9
2. SAP Life Cycle Framework and ITIL ... 11
... 2.1 Motivation ... 13
... 2.2 Capabilities of SAP NetWeaver for Optimizing Operations ... 17
... 2.3 Role of the SAP Solution Manager ... 19
... 2.4 Target Group ... 20
3. Structure of SAP IT Service & Application Management
... 21
... 3.1 SAP Application Management ... 23
... 3.2 IT Service Management ... 57
... 3.3 Integration of SAP Application Management and IT Service
Management ... 77
4. Summary ... 89
Index ... 95
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