|
SAP Solution Manager
This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0.
Readers get expert advice and detailed guidance on Implementation, Operations, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). Step-by-step instruction
is further enhanced using extensively commented configuration examples.
In addition, the integration capabilities with third-party tools from the Help Desk and Modeling areas are also covered in detail. The book is based on the latest information derived from release 4.0 Ramp-Up experiences
Foreword ... 15
Introduction ... 17
1. Concept of SAP Solution Manager ... 23
... 1.1 SAP Solution Manager as an Application Management Platform ... 27
... 1.2 Transparency ... 37
... 1.3 Maintenance Optimizer ... 38
... 1.4 SAP Solution Manager as a Collaborative Platform ... 41
2. ITIL in SAP Solution Manager ... 53
... 2.1 Service Delivery in SAP Solution Manager ... 56
... 2.2 Service Support in SAP Solution Manager ... 60
... 2.3 Additional ITIL Areas in SAP Solution Manager ... 64
3. Comprehensive Solution Support for End-to-End Collaboration ... 67
... 3.1 End-to-End Diagnostics (E2E Diagnostics) ... 69
... 3.2 End-to-End Change Control Management (E2E Change Control Management) ... 73
... 3.3 End-to-End Business Process Integration and Automation Management ... 77
... 3.4 Example of an End-to-End Cooperative Process ... 81
4. Application Management: Cross-Phase Functions and Concepts in SAP Solution Manager ... 91
... 4.1 Project Management ... 92
... 4.2 Change Request Management ... 95
... 4.3 Reporting in Project Management ... 98
5. Application Management: Requirements Phase ... 105
... 5.1 SAP Business Maps ... 105
... 5.2 SAP Solution Manager Content - Process Orientation and Accelerated Implementation ... 112
... 5.3 Automatic Evaluation of Business Processes with RBE Plus for SAP Solution Manager ... 117
... 5.4 Business Process Excellence for SAP with SAP Solution Manager and ARIS for SAP NetWeaver ... 125
6. Application Management: Design Phase ... 137
... 6.1 Roadmaps - Professional Project Guidance ... 137
... 6.2 Project Administration as the Cornerstone of Project Preparation ... 150
... 6.3 Collaboration Projects (cProjects) ... 160
... 6.4 Business Blueprint - Conceptual Design for Your Solution ... 165
... 6.5 Reporting - Business Blueprint ... 179
7. Application Management: Build Phase ... 187
... 7.1 Solution Configuration ... 188
... 7.2 Test Support from SAP Solution Manager ... 195
... 7.3 Reporting - Configuration ... 214
8. Application Management: Deploy Phase ... 219
... 8.1 Solutions in the Solution Directory ... 220
... 8.2 Criteria for Tailoring a Solution ... 223
... 8.3 E-Learning Management - Efficient Knowledge Transfer During Projects ... 228
... 8.4 Reporting - E-Learning ... 233
9. Application Management: Operate Phase ... 235
... 9.1 Solution Monitoring ... 236
... 9.2 Issue Management ... 271
... 9.3 Planning and Delivery of SAP Services ... 280
... 9.4 SAP Premium Support ... 294
... 9.5 Service Desk ... 298
... 9.6 Solution Manager Diagnostics ... 334
... 9.7 Solution Reporting ... 359
10. Application Management: Optimize Phase ... 383
... 10.1 Change Request Management ... 383
... 10.2 Support for Upgrade Projects ... 412
... 10.3 Global Rollout ... 417
Appendix ... 435
... A. Further Information ... 437
... B. Glossary ... 455
... C. Literature ... 463
... D. Authors ... 465
Index ... 479
|
