Troubleshooting and Maintaining Cisco IP Networks (TSHOOT): Foundation Learning for the CCNP TSHOOT 642-832

Description

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide is a Cisco authorized learning tool for CCNP preparation. As part of the Cisco Press foundation learning series, this book covers how to maintain and monitor complex enterprise networks.

The chapters focus on planning tasks, evaluations of designs, performance measurements, configuring and verifying, and correct troubleshooting procedures and documentation tasks. From this book you will learn the foundational topics for critical analysis, planning, verification and documentation, while configuring tasks would have been mastered in the CCNP ROUTE and CCNP SWITCH material. The author walks you through several real-world troubleshooting examples to help you refine your study in the art of troubleshooting.

Each chapter opens with the list of topics covered to clearly identify the focus of that chapter. At the end of each chapter, a summary of key concepts for quick study and review questions provide you with an opportunity to assess and reinforce your understanding of the material. Throughout the book, real-world troubleshooting examples serve to illuminate theoretical concepts.

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide is ideal for certification candidates who are seeking a tool to learn all the topics covered in the CCNP TSHOOT 642-832 exam.

* Serves as the official book for the Cisco Networking Academy CCNP TSHOOT course
* Provides a thorough presentation on maintenance and troubleshooting techniques for routers and switches in a complex enterprise network
* Covers troubleshooting wireless, unified communications, and video issues in converged networks
* Explains how to maintain and troubleshoot network security implementations
* Uses extensive troubleshooting examples and diagrams to solidify the topic explanations
* Presents self-assessment review questions, chapter objectives, and summaries to facilitate effective studying

This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

CONTENTS:

Introduction xvi

Chapter 1 Planning Maintenance for Complex Networks 1

Applying Maintenance Methodologies 1

Maintenance Models and Methodologies 2

Determining Procedures and Tools to Support Maintenance Models 4

Maintenance Processes and Procedures 5

Network Maintenance Task Identification 6

Network Maintenance Planning 7

Scheduling Maintenance 7

Formalizing Change-Control Procedures 8

Establishing Network Documentation Procedures 8

Establishing Effective Communication 9

Defining Templates/Procedures/Conventions (Standardization) 10

Planning for Disaster Recovery 10

Network Monitoring and Performance Measurement 11

Network Maintenance Tools, Applications, and Resources 12

Fundamental Tools, Applications, and Resources 12

Configuration and Documentation Tools 15

Logging Services 16

Network Monitoring and Performance Measurement Tools 17

Implementing Backup and Restore Services 18

Disaster Recovery Tools 22

Summary 23

Review Questions 27

Chapter 2 Troubleshooting Processes for Complex Enterprise Networks 31

Troubleshooting Methodologies 31

Troubleshooting Principles 32

Structured Troubleshooting Approaches 34

Top-Down Troubleshooting Method 35

Bottom-Up Troubleshooting Method 36

Follow-the-Path Troubleshooting Method 36

Spot-the-Differences Troubleshooting Method 37

Move-the-Problem Troubleshooting Method 38

Troubleshooting Example: Methodologies 39

Implementing Troubleshooting Procedures 41

The Troubleshooting Process 41

Defining the Problem 42

Gathering and Analyzing Information 43

Eliminating Possible Problem Causes 45

Formulating/Testing a Hypothesis 46

An Example on Elimination and Assumptions 46

Solving the Problem 47

Integrating Troubleshooting into the Network Maintenance Process 50

Troubleshooting and Network Maintenance 50

Documentation 51

Creating a Baseline 53

Communication and Change Control 54

Change Control 56

Summary 57

Review Questions 59

Chapter 3 Using Maintenance and Troubleshooting Tools and Applications 63

Using Cisco IOS Software for Maintenance and Troubleshooting 63

Collecting and Filtering Information Using Cisco IOS show Commands 64

Testing Network Connectivity Using ping and Telnet 69

Collecting Real-time Information Using Cisco IOS debug Commands 73

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