MCDST Exams

Description

Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the "quick-and-dry" facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.

CONTENTS:

Preface; Part One: Overview of the MCDST Credential; Chapter 1: How Microsoft Certification Can Benefit You; Chapter 2: Introduction to the MCDST Credential; Chapter 3: General Strategies for the MCDST Exams; Part Two: Exam 70-271: The Operating System Exam; Chapter 4: Installing a Windows Desktop Operating System; Chapter 5: Managing and Troubleshooting Access to Resources; Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers; Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services; Part Three: Exam 70-272: The Applications Exam; Chapter 9: Configuring and Troubleshooting MS-DOS and 16-Bit Applications; Chapter 10: Configuring and Troubleshooting Microsoft Office Applications; Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express; Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer