A Guide to Computer User Support for Help Desk and Support Specialist International Student Edition 4th Edition

Description

The latest book from Cengage Learning on A Guide to Computer User Support for Help Desk and Support Specialists, International Edition

CONTENTS:

1: Introduction to CUS.

2: Customer Service Skills.

3: Trouble shooting.

4: Support Problems.

5: Help Desk Operations.

6: Support Management.

7: Product Evaluation.

8: Needs Assessment.

9: Installation Systems.

10: Training.

11: Writing.

12: Support Tools and Resources.

A: Answers to Check Your Understanding.

B: HelpSTAR tutorial.

C: Presentations and Meetings.