Social Media Marketing: Strategies For Engaging In Facebook, Twitter & Other Social Media

Description

Profit Big from Social Media: Strategies and Solutions That Work!

Using new social media marketing techniques, you can deepen relationships with your most passionate, profitable customers--and create more of them than ever before! In this 100% practical book, world-renowned expert Li Evans shows exactly how to make the most of social media--in any company, in any industry. You'll discover exactly how to customize your best social networking strategythen staff it, organize it, manage its risks, and execute it successfully! Evans shows how to understand your audience, enter the conversation, build trust, protect your brand, integrate social media into existing marketing programs, measure your resultsand profit big from today's hottest new social media sites and platforms!

Topics include

* Make the most of Twitter, Facebook, YouTube, LinkedIn, Flickr, and more

* Define goals and customize strategy to maximize Return on Conversation (ROC)

* Understand the whole conversation about you and all the communities you serve

* Manage legal, compliance, and ethical challenges

* Plan social media policies for your company's employees

* Extend customer service into social media

* Maintain consistent branding and messaging

* Complement your SEO, PPC, offline marketing, and PR efforts

* Learn how to integrate traditional marketing tactics (TV, radio, print) with your social media marketing strategy

CONTENTS:

Introduction 1

Part I: The Basics of Social Media

1 It's Not Easy, Quick, or Cheap 7

2 Understanding Social Media Strategies 15

3 Goals Need to Be Defined 23

4 It's ROC (Return on Conversation) not ROI (Return on Investment) 33

5 Know Who Your Audience Is and What They are Doing 41

Part II: It's About Conversation

6 The Conversation Happens With or Without You 53

7 Bring in Legal Early 59

8 Don't Be Afraid of the Negative 67

9 Understanding Each Community 75

10 Come Bearing Gifts 83

11 Bloggers Have No Boundaries 91

12 Every Business is Different 99

13 Don't Fall In Love 105

14 Don't Be Afraid to Throw Out What Isn't Working 113

15 Be Open to Trying New Things (but Don't Fall Off the Bleeding Edge) 121

Part III: Social Media from the Inside Out

16 Everyone in Your Company Has a Stake in Your Social Media Strategy 129

17 Plan Social Media Policies for Company Employees 135

18 Personal Ethics Matter 143

19 Define Who Owns the Conversation 149

20 A Great Customer Service Program Is a Natural Extension into Social Media 159

21 Interns Make Coffee, Not Social Media Strategies 165

22 Branding and Messaging Need to Be Consistent 171

23 Be Transparent: Trust and Readership Must Be Earned 179

24 Audiences Trust Icons and Avatars 187

Part IV: It's Not About You

25 Give Up Control and Drop the Ego 195

26 You Need to Be All "Ears" 203

27 Your Customers Know Your Products Better Than You 211

28 It's All About the Idea 219

29 Your Content Must Have Value 225

30 Sharing with Others Is Key 231

31 For It to Work, You Need to Be Social 239

32 Ask the Audience 245

33 You Get What You Give 253

Part V: How Social Media Fits into the Online Marketing Picture

34 People Do Not Want To Be Marketed To 261

35 The Difference Between Buzz Monitoring and Audience Research 267

36 Complementing Both Search Engine Optimization (SEO) and Pay Per Click (PPC) 273

37 Links and Search Engine Results Are Byproducts of Social Media 279

38 Align Offline Marketing Strategies with Social Media 285

39 Create a Social Media-Friendly "Pressroom" and Promote Events 291

40 YouTube is the Second-Largest Search Engine 297

41 Social Search Is All About the Now 303

42 It's Not Just a Web Browser Anymore 309

43 New Signals to Search Engines 315

44 Choosing a Social Media Consultant 321

45 Putting It All Together 327

Index 333