MCDST: Supporting Users & Troubleshooting a Windows XP Operating System

Description

Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

CONTENTS:

1. Planning the Installation of Windows XP
2. Attended and Unattended Installation Troubleshooting
3. Upgrade from a Previous Version of Windows
4. Troubleshoot System Startup and User Logon Problems
5. User Environment and Multiple Languages
6. Configure and Troubleshoot Local User and Group Accounts
7. Troubleshoot Security Settings and Local Security Policy
8. Troubleshoot Storage Devices and Display Devices
9. Troubleshooting Power Management and I/O Devices
10. Collect and Analyze System Performance Data
11. Managing Access to Shared Filed System Resources
12. Network Printing and Offline Files
13. Troubleshoot TCP/IP
14. Troubleshooting Remote Connections
15. Internet Explorer and Remote Connectivity Tools
Practice Exam