IT Service Management for Small IT Teams

Description

Do you manage a small IT team but also want to benefit from the increased efficiency and customer service that an IT service management system brings?

Let us do a bit of the work for you.

Using ISO 20000, the international standard for IT Service management as a guide, IT Service Management for Small Teams pulls together the latest best practice (such as ITIL) relevant to small IT teams excluding the bits you don't need

Focusing on short-term gains and making the most of limited resources IT Service Management for small teams will give you:

    A one stop shop: Explaining all the key guidance (including ITIL) needed for small IT teams to implement Service Management, meaning that readers have a single guide to implementation saving time and avoiding processes that don't benefit smaller teams.

    Guidance on getting the most out of limited resources: Focuses on ways to make the most out of what you have and quick gains so you can start saving costs and increasing customer satisfaction sooner.

    Real life examples and scenarios: Helping you understand the theory more quickly and easily.