A Guide to the New ISO-IEC 20000-1: The Differences Between the 2005 and the 2011 Editions

Description

What is A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions?
A Guide to the new ISO/IEC 20000-1 lists the differences between the old and the new 2011 international requirements for an IT service management system, ISO/IEC 20000-1.

The book also helps users to implement the changes and additional requirements.

How will A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions help me?
ISO/IEC 20000-1 has been significantly updated to help save users' time and increase control.

Changes to the new requirements include, for example; closer alignment with ITIL and other management systems such as ISO 9001 and ISO 27001, and the introduction of new requirements for the design and transition of new or changed services.

Users can save time finding out how the requirements have changed being able to compare the requirements side by side. It will also provide guidance on how to implement the changes helping users to get started.

Who should use A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions

Anyone certified or working towards certification to ISO 20000
Anyone implementing ISO 20000
Auditors for ISO 20000
Trainers for ISO 20000
Consultants for ISO 20000.