A Managers' Guide To IT Service Management 5th Edition

Description

This book offers a comprehensive introduction to service management. It offers explanations, guidance and recommendations,and has been produced to meet the needs of commercial and public sector organizations. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management.