Achieving ISO/IEC 20000: Capacity Management

Description

This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance). It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.

CONTENTS:

Foreword

Acknowledgements

Introduction

1 Capacity management (ISO/IEC 20000-1, 6.5)

2 Planning

3 Managing capacity

4 Management system requirements

Appendix A - ISO/IEC 20000 requirements in summary

Appendix B - Bibliography and further information

Books in the 'Achieving ISO/IEC 20000' series