Collaborative Process Improvement: With Examples from the Software World

Description

This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.

CONTENTS:

List of Figures.

  
Preface.

  
How to Read This Book.

  
Introduction.

  
Special Thanks and Acknowledgments.

  
Chapter 1. Your World-Understanding Your Situation and Preparing First Steps.

  
Chapter 2. Welcome to the World-Establishing Advocates and Champions.

  
Chapter 3. Drawing Your Map-Initiating your CPI Program.

  
Chapter 4. World Vision-Training the Organization.

  
Chapter 5. World Views-Addressing the Capital Q.

  
Chapter 6. Around the World-Acknowledging Cultural Diversity.

  
Chapter 7. Move Your World-Managing Change.

  
Chapter 8. Rock Your World-Encouraging Process Perpetual Motion.

  
Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus.

  
Chapter 10. World Climate-Checking for Vital Signs.

  
Chapter 11. World Health-Evaluating Progress.

  
Chapter 12. World News-Rewarding and Recognizing Work.

  
Chapter 13. Modern World-Building Meaningful Quality Pictures.

  
Chapter 14. One World-Uniting Your Change Maps with the New World View.

  
Definitions.

  
Acronyms.

  
References and Resources.

  
Index.