CMMI Distilled: A Practical Introduction To Integrated Process Improvement 3rd Edition

Description

CMMI (Capability Maturity Model Integration) is an integrated, extensible framework for improving process capability and quality across an organization. It has become a cornerstone in the implementation of continuous improvement for both industry and governments around the world. Rich in both detail and guidance for a wide set of organizational domains, the CMMI Product Suite continues to evolve and expand.

Updated for CMMI Version 1.2, this third edition of CMMI Distilled again provides a concise and readable introduction to the model, as well as straightforward, no-nonsense information on integrated, continuous process improvement. The book now also includes practical advice on how to use CMMI in tandem with other approaches, including Six Sigma and Lean, as well as new and expanded guidance on preparing for, managing, and using appraisals.

Written so that readers unfamiliar with model-based process improvement will understand how to get started with CMMI, the book offers insights for those more experienced as well. It can help battle-scarred process improvement veterans, and experienced suppliers and acquirers of both systems and services, perform more effectively. CMMI Distilled is especially appropriate for executives and managers who need to understand why continuous improvement is valuable, why CMMI is a tool of choice, and how to maximize the return on their efforts and investments. Engineers of all kinds (systems, hardware, software, and quality, as well as acquisition personnel and service providers) will find ideas on how to perform better.

The three authors, all involved with CMMI since its inception, bring a wealth of experience and knowledge to this book. They highlight the pitfalls and shortcuts that are all too often learned by costly experience, and they provide a context for understanding why the use of CMMI continues to grow around the world.

CONTENTS:

List of Figures ix
Preface xi

Part I. Integrated Process Improvement 3

Chapter 1: Why Integrated Process Improvement? 5
1.1 Business Objectives and Process Improvement 8
1.2 The Engineering Environment of the Twenty-First Century 12
1.3 Evolving Engineering Approaches 14
1.4 A Proliferation of Models and Standards 16
1.5 The Benefits of Integrated Process Improvement 17
1.6 Conclusions 19

Chapter 2: Implementing Continuous Improvement 21
2.1 Driving Business Performance 22
2.2 Elements of Continuous Improvement 25
2.3 Five Keys for Continuous Improvement 32
2.4 Management of Continuous Improvement Activities 43
2.5 Everyone Understands and Participates 45
2.6 Pearls of Wisdom 47

Part II. The CMMI Models 51

Chapter 3: The CMMI Concept 53
3.1 An Overview of CMMI 54
3.2 CMMI Objectives 57
3.3 The Three Source Models 60
3.4 CMMI Project Organization 65

Chapter 4: CMMI Content 69
4.1 Constellations 70
4.2 Process Areas 70
4.3 Content Classification 71
4.4 Required Materials 72
4.5 Expected Materials 74
4.6 Informative Materials 76
4.7 Additions 80
4.8 CMMI Model Foundation 80
4.9 Document Map 81

Chapter 5: CMMI Representations 83
5.1 Staged Models 84
5.2 Continuous Models 85
5.3 CMMI Model Representations 87
5.4 Conclusion 96

Chapter 6: CMMI Dimensions for Measuring Improvement 97
6.1 Capability Dimension 98
6.2 Maturity Dimension 103
6.3 Generic Practices in the Capability Dimension 104
6.4 Generic Practices in the Maturity Dimension 112
6.5 Organizational Capability Evolution 112

Chapter 7: CMMI Process Areas 115
7.1 Foundation Process Areas 119
7.2 Development Constellation 143
7.3 Acquisition Constellation Process Areas 153
7.4 Services Constellation Process Areas 160
7.5 Relationships within CMMI Components 167

Part III. Using CMMI 173

Chapter 8: Picking a Representation 175
8.1 Reasons for Liking Staged Models 176
8.2 Reasons for Liking Continuous Models 178
8.3 Reasons for Choosing a CMMI Representation 180

Chapter 9: Appraisals with CMMI 183
9.1 Appraisal Requirements for CMMI 184
9.2 Standard CMMI Appraisal Method for Process Improvement: Class A 188
9.3 The Role of Appraisals in Continuous Improvement 193

Part IV. The Future of CMMI 197

Chapter 10: Evolving CMMI 199
10.1 Simplifying the Model 200
10.2 A Domain-Independent CMMI Model 201
10.3 Collection of Issues for Beyond Version 2.1 203
10.4 A Final Note on CMMI Evolution 207

Afterword 209
Three Selections from A Process Improvement Songbook 211
Appendix A. Summary of CMMI Models 213
Appendix B. References 243
SEI Figure Credit List 249

Index 251