Glitch: The Hidden Impact of Faulty Software

Description

Don't Let Software Failures Destroy Your Business

* The growing impact of software failures on brands, customers, and business performance
* How to govern software more effectively, prepare for glitches, and mitigate their impact
* By Jeff Papows, Ph.D., one of the world's most experienced software executives

Your software systems are the heart of your business - and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.

Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better - and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.

Don't fall victim to the next business software disaster. Read Glitch - and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.

CONTENTS:

Foreword vi

Chapter 1: Converging Forces 1

Chapter 2: The Personal Impact 17

Chapter 3: Cyber Terrorism and Other Hidden Threats 39

Chapter 4: Dealing with Everyday Glitches 59

Chapter 5: Technology's Influence: Past, Present, and Future 77

Chapter 6: The Mobility and Network Maze 99

Chapter 7: Governing the Government 119

Chapter 8: The Way Forward 141

Appendix 165