Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children 2nd Edition

Description

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

* Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model
* Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures
* Integrated architecture for IT management systems
* Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way

CONTENTS:

CHAPTER 1 IT in a World of Continuous Improvement

CHAPTER 2 Architecture Approach

CHAPTER 3 Patterns for the IT Processes

CHAPTER 4 Patterns for the IT Lifecycles

APPENDIX A Extended Definitions for the IT Architectural

APPENDIX B Fundamentals of Computing for the Business

APPENDIX C Production and Services

REFERENCES

INDEX