ITIL V3 Intermediate Capability Handbook: Release, Control & Validation - Pack of 10

Description

This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

Endorsed by the APM Group

Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

Change Management

Service Asset and Configuration Management

Service Validation and Test

Release and Deployment Management

Request Fulfilment

Service Evaluation

Knowledge Management.