ITIL V3 Intermediate Capability Handbook: Operational Support and Analysis - Pack of 10

Description

guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

Key features:

Authored and quality assured by itSMF UK

Endorsed by the APM Group

Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

Event Management

Incident Management

Request Fulfilment

Problem Management

Access Management

Service Desk

Technical Management

IT Operations Management

Applications Management.