ITIL V3 Intermediate Capability Handbook: Operational Support and Analysis - Single

Description

This guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

Key features:
*Authored and quality assured by itSMF UK

*Endorsed by the APM Group

*Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

*Event Management

*Incident Management

*Request Fulfilment

*Problem Management

*Access Management

*Service Desk

*Technical Management

*IT Operations Management

*Applications Management.