ITIL Small-Scale Implementation 2007 Edition 3rd Edition

Description

'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organizations and how to scale ITIL down for small organisations.