Key Element Guide Service Operation: The Official Pocketbook, (10 Copy Pack)

Description

Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key features

 Discusses key terms and fundamental concepts used in ITIL

Provides guidance on other ITIL publications and links to external practice, frameworks and standards

 Produced in conjunction with itSMF

This publication is only available as a pack of ten. Individual copies are not available from TSO.