Key Element Guide Service Transition: The Official Pocketbook, (10 copy pack)

Description

'Key Element Guide Service Transition' is a handy reference guide to the core Service Transition publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Transition.

Key features:

Discusses key terms and fundamental concepts used in ITI

Provides guidance on other ITIL publications and links to external practice, frameworks and standards

Produced in conjunction with itSMF

This publication is only available as a pack of ten. Individual copies are not available from TSO.