Business Perspective: The IS View on Delivering Services to the Business

Description

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. This CD-ROM helps Information Services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole.

    * Contribution to business objectives

    * Developing IT services in line with those objectives

    * Assisting the business to exploit their IT resource to the maximum

    * Helping to build an integrated culture within the business

    * Enabling change and innovation for business advantage

Building on the foundations already laid down in ITIL, this book will be of enormous interest to all IS managers and anyone interested in fully their exploiting IT resource to deliver business benefits.
Builds on foundations already laid by ITIL

Designed to complement Volume 2, which focuses on delivering results against a background of change