Best Practice: Business Perspective 2: The Business View on Successful IT Service Delivery

Description

All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.

This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.
Designed to complement Volume 1, which focuses on developing business awareness to its providers.

Introduction
Corporate strategy & IT
IT governance Managing change
Business & Service continuiuty
IT asset management
Sourcing of IT services
Knowledge management
Standards & best practice
Bibliography