The Business Perspective

Description

'The Business Perspective' is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication is concerned with helping business managers understand IT service provision. Issues covered include business relationship management, partnerships and outsourcing, continuous improvement, exploitation of information, communication, and technology (ICT) for business advantage.
Key features:

ITIL is closely aligned with the BSI standard BS 15000 and Code of Practice (PD0005)
An approach adopted by organisation such as Microsoft, IBM, Barclays, HSBC, Proctor & Gamble, British Airways and Guinness
CD-ROM version with added functionality available