Six Sigma Software Quality Improvement

Description

Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:
* Motorola minimized business risk before changing business-critical applications
* TCS improved fraud detection for a global bank
* Infosys improved software development productivity for a large multinational bank
* IBM reduced help desk escalations and overhead activities
* EMC improved development productivity
* Motorola realized significant cost avoidance by streamlining processes and project documentation
* Xerox achieved high-speed product development
* Seagate reduced application downtime and improved availability to 99.99%
* Cisco successfully reinvented its Six Sigma program
* Convergys injected Six Sigma into the company's DNA
* Thomson Reuters' Six Sigma program gathered significant momentum in a short time
* Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

CONTENTS:

Chapter 1. Executive Overview of Six Sigma

PART ONE: DMAIC PROJECTS

Chapter 2. DMAIC Primer

Chapter 3. How Motorola Minimized Business Risk before Changing Business-Critical Applications

Chapter 4. TCS Reduces Turn-Around Time for Software Change Requests

Chapter 5. Defect Reduction

Chapter 5A. How TCS Helped a Major Global Bank Reduce Customer Complaints

Chapter 5B. Improving Test Effectiveness the Six Sigma Way

Chapter 6. Help Desk Improvement

Chapter 6A. EMC: Improving Development Productivity

Chapter 6B. Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking Applications

Chapter 6C. Infosys Significantly Reduces Telecom Client's Operational Expenses

Chapter 7. Productivity Improvement

Chapter 7A. TCS Improves Fraud Detection for a Global Bank

Chapter 7B. Infosys Improves Software Development Productivity for a Large Multinational Bank

Chapter 8. DMAIC Conclusions and Lessons Learned

PART TWO: LEAN SIX SIGMA PROJECTS

Chapter 9. Lean Primer

Chapter 10. Leaning Six Sigma Projects: How to Run a DMAIC Project in Five Days

Chapter 11. How IBM Reduced Help Desk Escalations and Overhead Activities

Chapter 12. Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation

Chapter 13. Boiling the Ocean with Value Streams, Kaizens, and Kanbans

Chapter 14. How a Global Retailer Improved the Reliability Software Development and Test Environments

Chapter 15. Lean Conclusions and Lessons Learned

PART THREE: DESIGN FOR SIX SIGMA PROJECTS

Chapter 16. DFSS Primer

Chapter 17. How to Radically Streamline Your Business Processes

Chapter 18. How Motorola Reduced the Effort Required for Software Code Reviews

Chapter 19. Predictive Engineering to Improve Software Testing

Chapter 20. Improving Product Performance Using Software DFSS

Chapter 21. High-Speed Product Development at Xerox

Chapter 22. How Seagate Technology Reduced Downtime and Improved Availability to 99.99 Percent

Chapter 23. DFSS Conclusions and Lessons Learned

PART FOUR: SIX SIGMA PROGRAMS

Chapter 24. Cisco Successfully Reinvents Its Six Sigma Program

Chapter 25. Six Sigma Practice at Thomson Reuters

Chapter 26. How Convergys Injected Six Sigma into the Company DNA

Chapter 27. Bumps in the Road

Appendix A: Chapter Tools Matrix

Appendix B: Computing Return on Investment

Glossary

Contributor Biographies

Company Profiles

Index