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Why have I not received a reply to my email/order?

1. Your email address was typed incorrectly

The most common problem is that your email address was entered incorrectly. This is usually happens when a question is sent via the feedback form, or if you have placed an order for a book through the website. Please try to ensure that your email address is correct, as we have no other way of contacting you through the Internet. Compuserve users should replace the comma in their account number with a period, and append "@compuserve.com" to the end.

2. There are internet routing problems

Even though the email address is correct, occasionally it will 'bounce' back, without actually reaching you. There may be a problem with the physical connections between mail servers, or one of the routers, or even the computer is offline completely. Unfortunately, due to the nature of the Internet, there is not a lot that can be done about this particular problem, other than to keep trying to send the email.

3. Your mailbox cannot be reached

Your mailbox may be full. Your system administrator may have set a maximum size limit for your mailbox. If you don't read your email for a while, the limit will be reached, then the mailserver will reject any incoming email for that account. Contact your system administrator to remove or raise the limit. Also, the mailserver itself may be full, and would reject all incoming email.

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